Return + Refund Policy

Start a Return

If something doesn’t work out, no worries, we’ve got you covered! To begin a return, please visit our Return Portal:
👉 Access Your Return Portal Here

Returns Made Simple

If something doesn’t work out, no worries — we’ve got you covered! 💌 All returns are issued as store credit only in the form of a digital gift card (never expires, and can be used toward anything in the shop).

Because we’re a small, faith-filled boutique, we do ask that returns are made within our timeframes and guidelines to help us keep offering those fresh, limited styles you love. Below you’ll find everything you need to know about our process, from damaged items to general returns and final sale exclusions.

Damaged & Defective Items

We want your order to be perfect every time. If you receive an item that is damaged or defective, you’ll need to submit a claim and ship it back to us within 4 days of delivery through our Return Portal.

When submitting your claim, please include:

Clear photos of the damage or defect
A short description of the issue

The item must be returned in its original condition: unworn, unwashed, with tags still attached. Once we receive and inspect your return, store credit will be issued in the form of a digital gift card.

General Returns

All other eligible returns must be initiated and shipped back to us within 10 days of delivery.

To be accepted, items must arrive:

Unworn, unwashed, and unaltered
Free from makeup, deodorant, or lotion marks
Without odors (including smoke or perfume)
Free of pet hair or any other debris
In original condition with all tags securely attached or any original packaging.

⚠️ All returns go through a full inspection upon arrival. Items that do not meet these requirements will not be approved and will fall under our rejected returns policy (see below).

Refunds are issued as store credit only, in the form of a digital gift card.

Final Sale & Non-Returnable Items

The following items are considered final sale and cannot be returned:

Items marked “Final Sale”
All items within our sale collection
Bible studies and notebooks
Slippers

Inspections & Guidelines

To help your return process go smoothly, please ensure that your items are prepared and returned with care:

Fold garments neatly
Secure any buttons, ties, or closures
Make sure the item is clean, odor-free, and free from pet hair
Include all original tags or packaging.

Through Checkout+ you can schedule a pickup right from your home, or drop-off at your nearest UPS if dropping off, we always recommend having UPS scan the return and collecting a receipt!

Rejected Returns

As a small, faith-filled boutique, we take pride in offering fresh, high-quality pieces that make you feel amazing. Because of this, we cannot accept returns showing any signs of wear such as makeup stains, deodorant marks, odors, pet hair, or missing tags.

If a return does not meet our requirements, it will be rejected and sent back to you. Customers are responsible for the $8.50 return shipping fee on rejected items.

This policy helps us keep standards high and ensure that every customer receives new, unworn pieces. We appreciate your understanding and support in helping us maintain the integrity of our shop.

No Cancellations

Once an order is placed, it begins processing immediately and cannot be canceled, changed, or held. Please review your cart carefully before checking out.

Damaged or Lost Packages

We package every order with so much care, wishing we could hand-deliver each piece straight to your doorstep! 💌 But once your order is scanned by the shipping carrier, it’s officially in their hands.

If Checkout+ was purchased: Please file your claim through our Return Portal so we can handle the process for you.
- We recommend waiting 1–2 business days before opening a claim, as carriers sometimes mark packages “delivered” early or to a neighbor.
- Our Support: Once submitted, Shop Fruitful Co will investigate the issue on your behalf and keep you updated along the way.
- Resolution: Approved claims are eligible for either a replacement order (if available) or store credit only in the form of a digital gift card.
If Checkout+ was not purchased: Any claims for lost, delayed, or damaged-in-transit packages must be submitted directly through the carrier as Shop Fruitful Co. is not responsible for a replacement or reimbursement.
- You can file a claim via USPS Claims

Of course, we’ll still be here to support you with any documentation or details you may need for your claim. While we cannot be held responsible for carrier mistakes without Checkout+, we’ll walk alongside you in the process to make sure you’re not left without answers.

Store Credit – Why We Do It

All approved returns are issued as store credit in the form of a digital gift card, with no exceptions. This credit never expires and can be used toward any future purchase. Unlike big-box retailers, we can’t absorb the costs of constant refunds without it impacting the heart of what we do. Store credit allows us to:

Keep prices fair and accessible for everyone
Continue offering small-batch, hand-picked pieces each season
Ensure returns don’t slow down our ability to bring you new arrivals

We’re so grateful for your understanding, it’s what makes it possible for us to keep doing what we love and serving you with care.

Checkout+ (Optional Return + Shipping Protection)

We know how much care goes into choosing your pieces, and we want you to have complete peace of mind from checkout to delivery. That’s why we offer Checkout+ Return + Shipping Protection at the time of purchase.

With Checkout+, if you decide to return items from your purchase, your return shipping label is completely free.
Without it, you must purchase your return label.
Checkout+ must be purchased at the time of checkout and cannot be applied retroactively.
Peace of Mind at Checkout: Adding Checkout+ protects your order in case it’s lost, stolen, or damaged in transit.

Questions?

We’re always here to help. For assistance, reach out at shopfruitfulco@gmail.com and we’ll take care of you!